Refund Policy
Last updated: 30 September 2026
This is a translation of the French version, which prevails in case of discrepancy.
OpusCV Pro purchases are collected by Stripe; OpusCV, the seller, handles requests and issues refunds. This policy is part of our terms.
Immediate access and right of withdrawal
Pro is a digital service supplied immediately after payment. Before paying, you expressly request this immediate access and acknowledge that you lose your 14-day right of withdrawal as soon as you first use a Pro feature. This request is recorded and timestamped.
Refunds
- 7-day pass and first period of a subscription: full refund on request within 14 days of purchase, provided no Pro feature has been used (Word export, PDF export without watermark, AI actions or imports beyond the free plan limits, share links beyond those of the free plan).
- Once a Pro feature has been used, the current period is no longer refundable, except in the case of a technical incident (see below).
- Subscription renewals: not refundable once the new period has started. Remember to cancel before the renewal date.
A refund ends the corresponding Pro access; for a subscription, it also cancels it. Refunds are paid to the payment method used for the purchase.
Cancelling a subscription
You can cancel at any time from the “My account” menu in the app. Pro stays active until the end of the period already paid, with no further charge. The current period is not refunded pro rata.
Technical incidents
If a malfunction of the service prevents you from using a Pro feature, report it to contact@opuscv.fr during the paid period, describing the problem. We will fix it as quickly as possible.
If the incident is confirmed on our side and deprived you of Pro for more than 48 hours, your Pro period is extended by the same length of time. If we cannot fix it within a reasonable time, the period concerned is refunded pro rata to the time the service was unavailable.
How to ask
Write to contact@opuscv.fr from your account's email address, stating the date of purchase. We reply within 5 working days.
Payment disputes
An accepted bank dispute (chargeback) ends the corresponding Pro access, in the same way as a refund.